The most satisfied people live in Muhu municipality
ATS AASMAA, DATA ANALYST AT THE MINISTRY OF FINANCE
In January 2020, a satisfaction survey was conducted among residents aged 16 and over in 76 local governments (excluding Vormsi, Kihnu and Ruhnu). A total of 19 questions were asked to assess governance, living environment, culture, sports opportunities, waste management, mobility environment and opportunities, and local government development. The rating was asked on a scale of: Very satisfied - Rather satisfied - Rather dissatisfied - Not at all satisfied - Can't say. In addition to the questions about the success of the local government, the possibility to choose the answer "has remained the same" was added.
We categorize the satisfied and rather satisfied answers as positive, in the same way we find the number of those who are not satisfied. Answers from residents who cannot give an assessment are added to the total number.
11,144 people answered the questionnaire on the basis of a random sample - the largest number of respondents was from Tallinn (1,344), but the highest share of the population aged 16 and over was in Muhu rural municipality (6.14%). The lowest number of respondents was in Sillamäe (79). All over Estonia, we get a sufficiently representative sample.
Among the respondents, 40% were from urban areas, 31% from rural areas and 28% from small
towns, small towns or suburbs, which means that different types of areas were sufficiently represented to draw summary conclusions.
The satisfaction of the Estonian population is quite different by topic. The highest levels of satisfaction are with waste transport (83.0%; 3.3% cannot say)*, living environment (82.2%; 2.8%), noise levels (80.6%; 2.6%) and the adequacy and accessibility of green areas (79.6%; 6.0%). Lower assessments have been given on issues related to population involvement, local government management and development objectives. These areas also have the largest variations by local governments, which shows that there are large differences in the assessments of the areas.
The areas of waste transport, noise level and the adequacy and accessibility of green areas are the most homogeneous, with variations between 25–30%. A good sign is also the fact that the maximum satisfaction was at least 82% in the 16 surveyed areas, the only difference being the involvement of the population in spatial development planning, where, unfortunately, a large part of the population answered 'hard to say'.
According to the survey, one of the most distinct local governments is Muhu Parish with the highest proportion of satisfied residents, where the satisfaction of residents is among the highest in Estonia in 12 categories out of 17. At the same time, the assessments of Muhu residents in each area are higher than the Estonian average.
There are leading municipalities in each area, which shows that they have been able to find the necessary conditions to ensure high satisfaction. It is also now possible to further investigate in more detail how the activities of local governments affect satisfaction assessments.
The satisfaction survey can be found here.
* Waste sorting options was a separate issue.
** The survey was conducted by Statistics Estonia. The analysis and preparation of the article is supported by the European Social Fund of the European Union.